Domestic Shipping to the 48 contiguous United States will be calculated for all orders. Please list a physical address in the Shipping Address field; we cannot deliver to P.O. Boxes. Shipping rates are calculated at $12 for the first $50 in merchandise ordered, and $3 for every $20 thereafter.

Orders being shipped to Alaska, Hawaii, Puerto Rico or internationally will have added shipping charges. We will contact you with the revised shipping charges and you will have the opportunity to either accept, and proceed with your order, or decline and we will cancel your order. Your credit card will not be charged unless you agree to the additional shipping amount.

All of our candles are shipped via UPS. We package our candles securely. However, if you discover damage to the candle that has occurred during shipping, please notify us IMMEDIATELY (within 2 days of receipt of your candle). The damaged candle must be kept with its original packaging for UPS to pick up and inspect at their discretion. We take great care in packaging our candles for shipment, and damage is an extremely rare occurrence.

In the unlikely event that you are not completely satisfied with the candle you receive, please contact us within 3 days of receiving your candle either via email sales@hollandhousecandles.com or by phone (800-238-8467) to make arrangements to return the candle to us for a refund or replacement. Shipping charges are non-refundable. Any candle that has been damaged, burned, or whose wick has been cut is not returnable.